At the CX Forum we’ve learned many things, one of which was how to spark fires at each touchpoint along the customer journey by interlinking technology and personalised services. Customer Experience (CX) is the ultimate magic ingredient that adds value across an entire business, creating a sustainable competitive edge and increasing customer loyalty, retention and revenue.
We were invited to CX Forum to give the conference guests the ultimate Visual Storytelling experience, because we all know that there is no more powerful way to help people understand ideas than to draw simple pictures.
Big pictures become bigger, significant quotes become more memorable and everything starts making much more sense when you can visualise it clearly, the same as you would look at a tube map. When our magic is done, any complicated concepts and ideas in your head can be easily shared with others (the visuals themselves are also easy to share).